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Your feedback, questions, and concerns are important to us, and we're eager to assist you. We strive to ensure your experience is seamless and look forward to addressing your needs promptly.

866-464-8979
hello@ivyrx.com
111 NE 1st Street8th Floor #8564Miami, FL 33132
Current members

At IVY RX, we're here to help! Our customer care is available daily from 9am to 8pm EST.

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Head over to our Support Center to chat with our team. We’re here to answer questions, solve problems, and ensure you have the best experience possible.

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866-464-8979
hello@ivyrx.com
111 NE 1st Street8th Floor #8564Miami, FL 33132

All your questions, answered

What if I need to cancel?

Absolutely! We understand that circumstances may change, and there are no long-term contracts or cancellation fees involved. We are committed to customer satisfaction.

Do I need insurance?

No, IVY RX does not require insurance. We keep things simple with transparent pricing, straightforward billing, and affordable generic options—making it easier than ever to take care of yourself.

Can I talk to a doctor?

Absolutely! You can quickly and securely message your care providers through our patient portal. Simply log in, choose your provider, and send them a message. It’s that easy!

Who are the healthcare providers?

All IVY RX affiliated doctors are board certified US-licensed healthcare professionals. The medical advisory board comprises experts in psychology, oncology, men's health, sexual health, neurology, and family medicine. Learn more about our medical advisory board here.

How are compounded medications sourced?

The treatments are compounded in pharmacies compliant with 503B/USP <797> standards. This ensures a high level of quality and safety throughout the entire process.

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