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Get In Touch

Your feedback, questions, and concerns are important to us, and we're eager to assist you. We strive to ensure your experience is seamless and look forward to addressing your needs promptly.

5727 Baker Way NW #101G
Gig Harbor, WA 98332
Mon - Sun, 9:00am - 8:00pm EST
hello@ivyrx.com

Current members

At IVY RX, we're here to assist you. Our customer care hours are Monday through Sunday from 9am to 8pm EST.

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Potential members

Not a member, but you have questions about IVY RX?

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Rather not wait?

Head over to our Support Center to chat with our team. We’re here to answer questions, solve problems, and ensure you have the best experience possible.

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Frequently asked questions

What if I need to cancel?

We understand that circumstances may change, and there are no long-term contracts or cancellation fees involved. Just log into our patient portal to manage or cancel your appointment. It’s quick, easy, and hassle-free.

Do I need insurance?

No, IVY RX does not require insurance. We keep things simple with transparent pricing, straightforward billing, and affordable generic options—making it easier than ever to take care of yourself.

Can I talk to a doctor?

Absolutely! You can quickly and securely message your care providers through our patient portal. Simply log in, choose your provider, and send them a message. It’s that easy!

What is the processing time?

Processing time is currently 2-3 business days. Once your order has been approved, we will send your prescription to our partnered pharmacy to be compounded. In high demand situations, it may take up to 7 days.

Is shipping included with each order?

Yes! Shipping is included with every order, so you’ll never have to worry about extra fees or hidden costs. Your treatment ships directly to your door—free of charge.

Still have questions?

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