Frequently Asked Questions

Check our Help Center for additional details and resources


IVY RX is a 100% online telehealth platform that connects patients to vetted licensed healthcare professionals in all 50 states. We offer support for conditions ranging from anti-aging to sexual health and weight lost.

By using our user-friendly online system, you can respond to a series of inquiries and get in touch with a licensed medical professional. They will suggest a tailored treatment plan for you. If deemed suitable. Your prescribed items will be delivered directly to your doorstep.

At IVY RX, keeping your health infomation safe is our top priority. Some of the key features of our HIPAA-compliant website include:

  • Use of an SSL certificate
  • Encrypted web forms
  • LegitScript Certified
  • Secure location of data and servers
  • Regular data backups and secure deletion of unwanted PHI

Our pharmacy partners provide FDA-audited and quality-controlled medications that meet the same standards as those available at any US pharmacy. Medications, including generics, may originate from the US or other countries, but they are always dispensed and shipped from a certified US-based pharmacy that adheres to strict manufacturing and approval processes. All medication is purchased from FDA-registered and inspected facilities.

No insurance is required on our platform. IVY RX aims to provide affordable and accessible solutions to customers without the need for insurance coverage. Our pricing includes provider telehealth visit built in at a low price.

Drug compounding refers to the practice of blending, modifying, or combining ingredients to produce a customized medication for individual patients. Compounding includes the combining of two or more drugs. Compounded drugs are not FDA-approved.


Every doctor and nurse practitioner available on the IVY RX platform is a licensed healthcare professional in the US. Before joining the platform, each of these professionals undergoes a thorough background check and a verification process to ensure that their licenses are valid.

IVY RX has a medical advisory board that medical leaders in clinical research fields with expertise in psychology, oncology, men's health, sexual health, neurology, and family medicine. You can learn more about our medical advisory board by clicking here.

IVY RX has developed telemedicine technologies that allow licensed doctors and nurse practitioners to deliver medical services and attend to patients remotely. Every healthcare professional that you communicate with is authorized to diagnose ailments, prescribe medication, and treat patients within your state of residence.

Once you have an account with IVY RX, you can communicate your providers using our patient portal.


Processing time is currently 3-5 business days. Once your order has been approved, we will send your prescription to our partnered pharmacy to be compounded. In high demand situations, it may take up to 7-10 days.

You will receive free shipping on all medications filled by one of our partnering pharmacies.